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Available Position: Court-Based Programs Coordinator 

About PBLA

Pro Bono Law Alberta (PBLA) is a not-for-profit charitable organization with a mission to engage the legal community and leverage their skills and resources in pro bono services that facilitate access to justice for Albertans. Our employees enjoy a collegial, professional, and flexible work environment, with opportunities for impact work and development.

Organizational Relationships

The Court-Based Programs Coordinator works alongside other program coordinators with supervision by the Manager of Partnerships and oversight by the Executive Director.


This is a temporary full-time contract (1.0FTE/35 hours per week), entry-level position based out of the office in Calgary, Alberta.


The Court-Based Program Coordinator is responsible for the administration of PBLA’s Court-Based Programs in: Civil Claims Duty Counsel (CCDC) Project and the Queen’s Bench Court Assistance Program Project (QB Amicus). PBLA’s programs are currently being offered as in-person services at Courthouses.

Key Responsibilities


Administration of the CCDC and QB Amicus Programs includes:

  • Law firm, volunteer lawyer, articling student, law student and other volunteer management and coordination (scheduling; general communications; dealing with incidents; providing on-going training; volunteer survey and feedback; among other activities);
  • Developing and reviewing program and volunteer handbooks, manuals and guidelines;
  • Compiling pre-shift packages for volunteers;
  • Attendance at the courthouse to facilitate and administer both programs;
  • Court liaison management (court clerks, courthouse security and other court-based services);
  • Coordination and intake and application processes, including data entry, review, processing and client follow-up;
  • Attending to program-related inquires;
  • Managing online platforms for program delivery;
  • Maintaining program supplies and inventory;
  • Monitoring program policy, procedures, and protocols; and
  • Working with Manager of Partnerships and other PBLA staff to develop a volunteer recognition plan and organize volunteer recognition events throughout the year.


  • Responsibility for the collection and collation of program statistics, outputs, and qualitative feedback from volunteers and members of the public assisted through the programs.
  • Assist with the development and implementation of outcomes measurement for the Court-Based Programs; and
  • Support the generation of internal and external program reports.

In addition, the Court-based Programs Coordinator will provide occasional support for program promotion and other PBLA events, initiatives, and partnerships.

In keeping with the parameters of PBLA’s mandate and mission, the Court Based Program Coordinator will not provide direct service, including legal advice.